From initial idea to implementation, project management and finally a finished result. Our project managers are passionate about turning your company's ideas and visions into reality. But what happens if some hardware breaks down or if you need help upgrading the software after a project has been completed?
Neno, Support Manager in Malmö, explains what the service agreement entails and how our support provides our customers with significant long-term security.
Hi Neno! How does a project manager follow up on customer projects after installation?
After installation, Binero follows up on customers' projects through regular checks and communication to ensure that everything is working as planned. Project managers coordinate with the customer to address any questions or problems that may arise and make necessary adjustments.
What does a service agreement with Binero involve?
A service agreement with Binero includes regular maintenance and monitoring of installed systems, rapid response to problems and access to technical support around the clock. Depending on the customer's agreement, this may also include benefits such as system upgrades and priority handling of service requests.
Can you give an example of a problem that might occur, such as hardware failure, and how you would handle it?
If a hardware component fails, the customer reports the issue to Binero's support team via email, phone, or the form on our website. The issue is handled by our support team, who will try to resolve it as quickly and smoothly as possible. If the problem cannot be resolved remotely by the support team, a technical team is dispatched to diagnose and fix the issue as soon as possible. If necessary, the broken hardware is replaced and the system is tested to ensure everything is functioning correctly again.
How will you demonstrate your continued commitment after the project is completed?
We always offer our service agreements at our first contact with the customer. They are available at different levels to suit the customer's needs. At Binero, we want our customers to feel secure and know that they can always turn to us for help and advice.
Do all customers have a service agreement?
We recommend that all our customers sign a service agreement to ensure continuous support and maintenance. Our agreements offer peace of mind when you upgrade your technical solution. Peace of mind in knowing that your system will function optimally and that you quickly get help with any issues.
Why do you think so many choose support/services from Binero?
Our customers rely on uninterrupted operation; everything simply has to work. But we all know that technical solutions can sometimes fail or hardware can break. When that happens, our customers want a quick and reliable solution close at hand. Many of our customers are in the hospitality sector, and for them, their guests are the most important. Besides having quick and competent help on the other end of the line, they ensure that their guests can continue to enjoy their stay without technical interruptions. With Neno and the rest of our support team, you as a customer can feel secure even if something unexpected happens after your project is completed. We are there so you can focus on your business while we make sure everything is in place – behind the scenes.
