At Binero, we offer IT support that is always available, regardless of the time of day. With our 24/7 staffing, we are always ready to handle all types of technical challenges quickly and efficiently.
Our flexibility means that we can tailor solutions to fit your business, and every aspect of our services is based on high security and safety.
An own case management system that simplifies and streamlines the IT support process. Through our SSP (Self-service portal), you as a customer can easily log in to get an overview of ongoing cases, register new cases, and follow the work in real time.
The system can also be integrated directly into your intranet, which makes it easy for users to register and manage cases without leaving their usual work environment. Our case management system offers a smooth and adaptable solution for your IT support.
We take full responsibility for your cases – from first contact to complete solution – so that you can focus on what is most important for your company. With a dedicated SPOC you get a smooth and efficient handling where all cases are registered, prioritised, and assigned the right resources.
Your SPOC acts as your single point of contact and ensures that every issue is followed up and closed when resolved, reducing the risk of information loss and giving you full control over the IT support process.
Our Network Operations Centre (NOC) is the heart of your network operations, where we proactively monitor and manage your network infrastructure around the clock. With a focus on security and availability, we ensure that your systems operate optimally, identifying and resolving potential issues before they affect your business.
Always staffed by Swedish personnel to ensure that your data and systems are handled in accordance with Swedish regulations and standards. Our dedicated staff monitor your networks in real time, manage incidents quickly and efficiently, and continuously work to optimise performance and reduce risks.
Our Incident Management service ensures that your IT services are quickly restored during unplanned outages, allowing your business to continue without disruptions. We manage the entire incident management process from identification to resolution, meaning you can trust us to handle any issues swiftly and effectively.
With a focus on rapid recovery and minimizing downtime, our dedicated team works to identify, analyse, and resolve incidents as soon as they occur. We prioritise incidents based on their impact and urgency to ensure that the most critical issues are addressed first.
Our Problem Management service is designed to identify and address the root causes of IT issues, resulting in a more stable and reliable IT environment. By analysing recurring incidents and implementing long-term solutions we prevent the same problems from occurring again.
We manage the entire problem management process, from proactive identification of potential issues to in-depth analysis and implementation of sustainable solutions. Our goal is to minimise downtime and optimise your IT infrastructure so you can focus on your core business with the confidence that your systems work as they should.
We offer remote support for clients for digital and mobile devices, including assistance with email management, synchronization issues, internet access, printing problems, and other technical challenges that may arise in your IT environment.
Our IT support team is available to quickly and efficiently resolve issues, ensuring that your devices and systems operate optimally and that your employees can work without interruption. Whether it's a simple configuration question or a more complex technical issue, we are here to provide the support you need.
In addition to remote help, we can provide technicians directly on your site. Full-time or just a few hours a week, and always within the agreed service times.
At Binero, we offer application support that covers day, evening, and night shifts. By relieving our customers' internal service desks from key functions such as Single Point of Contact (SPOC), incident management, and problem resolution, we ensure that the applications run smoothly and without interruptions. Our support handles everything from fault management and performance optimisation to answering user queries.
Additionally, we offer monitoring and alert management outside normal Swedish office hours, providing our customers reassurance that their systems are always taken care of.
We offer license management for all your applications, including Microsoft, Google, Adobe, antivirus solutions, AutoCAD and other industry-specific software. We ensure that all licenses are managed correctly and that you always comply with the latest license requirements, minimizing the risk of unnecessary costs and legal issues.
Through proactive monitoring by our IT support, we ensure that no licenses expire without renewal and that you have the right number of licenses, neither too many nor too few. We also implement effective routines for onboarding and offboarding users, ensuring that licenses are reused in a cost-effective way.
