By using our services, you accept our data protection policy and our processing of your personal data. You also agree that we may use various means of communication, such as email, SMS, telephone, or support systems, to send you information.
It is important that you read and understand our privacy policy before using our services.
Personal data that we may process includes your name, contact details (address, email address, and phone number), social security number, billing information, login details, and when you contact our support team, we collect the information you provide to us so that we can help you with your query, recorded calls, and IP address and other information collected via cookies and similar technologies. We also store data about which of our services you order and use, and how you use them.
When you visit our website, we collect information via cookies. More information about our cookies and how we use them can be found in our cookie policy.
On our website, you can contact us via a form or chat with us using a third-party service that collects your name, email address, and chat history. This information may be stored and processed for other purposes, as described below.
If you are a private individual or sole trader and a customer of ours, most of the information we collect and process about you will constitute personal data.
If you come into contact with Binero as an employee of one of our customers or as a user of our services, we will process your personal data, including information about your use of our services, so that we can:
Your personal data will be processed by us so that we can:
If you are employed by a company that is a supplier or partner of ours, your personal data will be processed by us so that we can:
Personal data is information collected in connection with a job application, such as your CV, cover letter, name, date of birth, address, telephone number, photo, gender, previous work experience, grades, education, personal characteristics, and family circumstances. Personal data is also collected during interviews, if applicable, and may also be collected in connection with reference checks prior to employment.
Sensitive personal data is only processed if it is necessary or if you expressly consent to the processing. For example, sensitive personal data may be processed if you have a disability or other special needs that we need to take into account in the recruitment process.
We have a few premises and properties where we have camera surveillance in and around our properties, such as office premises or server rooms that are of high security value. Cameras are installed where we have assessed that there is a need. These locations are clearly marked with signs at each location.
We have a comprehensive system with multiple security levels through logical network restrictions, access levels, alarms, and various types of intrusion protection. We also work according to "Privacy by design" principles in our development, both internally and together with our partners.
We are also certified according to ISO 9001 (Quality) and ISO 27001 (Data Security), which means that we work in a structured manner with routines and processes to comply with the security and quality systems that these certifications entail.
All staff are also trained in data protection and receive annual updates on this.
The data subject has the right to obtain information when personal data is processed. Information about the processing of personal data shall be provided by us as the data controller both when the data is collected and when the data subject otherwise requests it.
The data subject has the right to contact you as the data controller to find out whether personal data is being processed or not.
The data subject has the right to contact us as the data controller and request that incorrect information be corrected. This also means that the data subject has the right to supplement any missing personal data that is relevant to the purpose of the personal data processing. The fact that we, as the data controller, must also ensure that the data is accurate and up to date is already clear from the basic principles of the Data Protection Regulation.
If data is corrected at the request of the data subject, we, as the data controller, must inform those to whom the data has been disclosed that the data has been corrected. However, this does not apply if it proves impossible or involves a disproportionate effort. The data subject also has the right to request information about to whom the data has been disclosed.
The data subject has the right to request erasure of data, provided that the data is no longer necessary for the purpose for which it was collected or otherwise processed, or if there is no legal basis for processing the data.
The data subject has the right to contact you as the data controller to find out whether personal data is being processed or not.
The data subject has the right to contact you as the data controller to find out whether personal data is being processed or not.
In certain cases, the data subject has the right to obtain personal data concerning them for use elsewhere, for example to transfer the data to another data controller.
The data subject has the right to lodge a complaint with the Swedish Data Protection Authority (IMY) if they believe that we are processing data about them in violation of the General Data Protection Regulation.
If you wish to exercise your rights, please contact our data protection officer as soon as possible.
As a customer, you can log in to our portal at any time to check the information stored in your account and, in most cases, change or delete it. You have the right to ask us to delete the information we have stored about you. For certain purposes, such as due to accounting laws and other relevant laws, we must retain the information even after a request for deletion has been processed.
We have undergone training and internal GDPR certification for all our staff in all departments, and do so on an ongoing basis once a year. We also have cutting-edge expertise and supplier/system support to keep us up to date and work actively to comply with the directives and try to make this easier for our customers as well.
We are certified according to the ISO 9001 quality standard, ISO 14001 environmental management standard and ISO 27001 information security standard, and have met the stringent requirements for procedures, processes and various systems contained therein.
The content of this data protection policy may change over time. We will always uphold our customers' privacy and comply with all data protection laws within the EU and Sweden. If we make any major changes, these will be communicated via email and in your customer portal. If you want to stay up to date, we recommend that you read this policy regularly.
Other important information about how we work with GDPR, both as a processor and controller, can be found in our data protection policy and our appendix to the personal data processing agreement, which describes how we process personal data in our capacity as a personal data processor. For other questions, please refer to the IMY (Swedish Data Protection Authority), which has excellent information and guides for working with GDPR.
