Reliable and accessible support

Our support centre is always open and provides you with complete peace of mind when it comes to support, operation and monitoring.

Get in touch

Woman and computer screen with code. Kvinna och datorskärm med kod. servicedesk

Support when you need it

Our support staff is available 24/7, all year round.

Xpeedio by Binero has extensive experience in client support. That is why we can guarantee you a highly reliable and competent support function, even when more complex problems arise.

You can easily reach our support services via remote assistance, but also through on-site technicians if necessary. Always within the agreed service hours.

IT support whatever your needs

SPOC (Single point of contact)

Receive and register cases, dispatch function & close cases.

Incident Management

Own, monitor and escalate. Identify and classify. Prioritise. Deliver known solutions.

Problem Management

Identify. Classify and allocate resources. Diagnose. Establish and develop workarounds. Document.

Klientsupport

We offer remote client support on digital and mobile devices, e.g. email, synchronisation issues, internet access and printing problems.

Applikationssupport

We provide application support during the day, evening and night. We relieve the customer's service desk with SPOC and incident management, as well as problem management.

Övervakning

We have staff on site at our monitoring centre 24 hours a day, every day of the year. We monitor and troubleshoot networks and infrastructure.

How does it work?

We're taking over

We have a proven process for taking over an IT environment with minimal impact on your business. Our experts set a strategy and plan and execute the move together with you.

We secure

We ensure that you have the right security solutions and licensing. We analyse which risks we need to address immediately, such as obsolete hardware or software.

We are continuing to develop

We guide you into the future. What does your digitalisation journey look like? Do you have a cloud-first strategy or a hybrid approach? Public or private cloud – everything that future-proofs your IT environment.

Contact us

Do you have questions about our service desk and support? Ask our team at Xpeedio by Binero or fill out the form and we will get back to you right away.

John Josefsson

Sales manager

john.josefsson@xpeedio.se

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