Security from start to finish – we are with you every step of the way!

From initial idea to implementation, project management and finally a finished result. Our project managers are passionate about turning your company's ideas and visions into reality. But what happens if some hardware fails or you need assistance upgrading the software after a project has been completed? 




Neno, Support Manager in Malmö, explains what the service agreement entails and how our support provides our customers with significant long-term security.  



Hi Neno! How does a project manager follow up on customer projects after installation?

After installation, Binero follows up on customers' projects through regular checks and communication to ensure that everything is working as planned. Project managers coordinate with the customer to address any questions or issues that may arise and make any necessary adjustments.

What does a service agreement with Binero entail?

A service agreement with Binero includes regular maintenance and monitoring of installed systems, rapid response to problems and access to technical support 24/7. Depending on the customer's agreement, this may also include benefits such as system upgrades and priority handling of service requests.

Can you give an example of a problem that might arise, such as hardware breaking down, and how you would handle it?

If a piece of hardware breaks down, the customer reports the problem to Binero's support team via email, telephone or the form on our website. The issue is handled by our support team, who will try to resolve it as quickly and smoothly as possible. If the issue cannot be resolved remotely by the support team, a technical team will be dispatched to diagnose and fix the problem as quickly as possible. If necessary, the broken hardware will be replaced and the system will be tested to ensure that everything is working correctly again.

How will you demonstrate your continued commitment after the project is complete?

We always offer our service agreements during our initial contact with the customer. They are available at different levels to suit the customer's needs. At Binero, we want our customers to feel secure and know that they can always turn to us for help and advice.

Do all customers have a service agreement?

We recommend that all our customers sign a service agreement to ensure continuous support and maintenance. Our agreements offer peace of mind when upgrading your technical solution. Peace of mind in knowing that your system will function optimally and that you will receive rapid assistance in the event of any problems.

Why do you think so many people choose support/service from Binero?

Our customers depend on uninterrupted operations; everything simply has to work. But we all know that, unfortunately, technical solutions sometimes fail or hardware can malfunction. When that happens, our customers want a fast and reliable solution at their fingertips. Many of our customers are in the hospitality industry, and for them, their guests are the most important thing. In addition to having fast, competent assistance on the other end of the line, they ensure that their guests can continue to enjoy their stay without any technical interruptions. With Neno and the rest of our support team, you as a customer can feel secure even if something unexpected happens after your project is completed. We are there so that you can focus on your business, while we make sure that everything is in place – behind the scenes.