Reliable and accessible support

24/7 assistance from our support center or support technicians on-site – we give you complete peace of mind for support, operations, and monitoring.

Contact us

A man is talking on a headset and looking at a computer. En man pratar i headset och ser på en dator.

IT support for any requirements

Xops - Ticket Management System

Xops is our custom-developed ticket management system designed to streamline and enhance the IT support process.

SPOC (Single point of contact)

Receive and register cases, dispatch function & close cases.

Incident Management

Monitor, prioritize and escalate. Identify and classify. Deliver known solutions.

Problem Management

Identify. Classify and allocate resources. Diagnose. Establish and develop a 'workaround'. Document.

Client Support

We offer remote client support for digital and mobile devices, such as email, synchronization issues, internet access, and printing problems.

Application Support

We provide application support during the day, evening, and night. We relieve the customer's service desk with services such as Single Point of Contact (SPOC), incident management, and problem management

Monitoring

We have staff on-site at our monitoring center 24 hours a day, 365 days a year. We monitor and troubleshoot networks and infrastructure.

Woman and computer screen with code. Kvinna och datorskärm med kod. servicedesk

Support via our service desk when you need it

Our support staff is available 24/7, year-round.

Binero IT has extensive experience in client support. Therefore, we can guarantee a very secure and competent support function, even when more complex problems arise.

You can easily access our support services via remote assistance, but also through technicians on-site if needed. Always within the agreed service time.

How does it work?

We take control

We have a ready process for taking over an IT environment with minimal impact on your operations. Our experts set a strategy and plan and carry out the move together with you.

We secure

We ensure that you have the right security solutions and licensing. We analyze which risks we need to address immediately, such as obsolete hardware or software.

We develop

We guide you into the future. What does your digitalization journey look like? Do you have a cloud-first strategy or a hybrid? Public or private cloud, yes, all such things that future-proof your IT environment.

Contact us

Do you have questions about servicedesk and support? Consult our expert or fill out the form and we will get back to you.

John Josefsson

Sales Director

john.josefsson@binero.com

Contact us

Fill out the form and we will get back to you

"*" indicates required fields