IT Support
Tailored to Your Needs
At Binero IT, we offer round-the-clock IT support with a dedicated team on-site 24/7, always ready to handle all types of technical challenges quickly and efficiently. Our support center is staffed at all times, ensuring immediate assistance whenever you need it.
Our flexible approach allows us to tailor solutions to fit your business needs, with a strong emphasis on high security and reliability in every service we provide.
- IT Support 24/7 – 365 days a year
- Remote assistance or on-site technicians
- Free up time and resources in your company
Xops - Ticketing System and Customer Portal for IT Support
Xops is our custom-developed ticket management system designed to streamline and enhance the IT support process. Through Xops SSP (Self Service Portal), you can easily log in to get an overview of ongoing tickets, register new tickets, and track progress in real time.
The system can also be integrated directly into your intranet, allowing users to register and manage tickets without leaving their usual work environment. Xops provides a smooth and customizable solution for your IT support needs.
Efficient and Flexible IT Support with Single Point of Contact (SPOC)
We take full responsibility for your issues from initial contact to resolution, allowing you to focus on what matters most for your business. With a dedicated SPOC, you receive smooth and efficient support where all tickets are registered, prioritized, and assigned to the appropriate resources.
Your SPOC acts as your sole point of contact and ensures that each ticket is followed up on and closed once resolved, reducing the risk of information loss and giving you full control over the IT support process.
Proactive IT Support with Network Operations Center (NOC)
Our Network Operations Center (NOC) is the heart of your network operations, where we proactively monitor and manage your network infrastructure around the clock. With a focus on security and availability, we ensure that your systems operate optimally, identifying and addressing potential issues before they impact your business.
Always staffed with Swedish personnel, our NOC ensures that your data and systems are handled in accordance with Swedish regulations and standards. Our dedicated team monitors your networks in real time, handles incidents swiftly and efficiently, and continuously works to optimize performance and reduce risks.
Fast Incident Management for Minimal Downtime in Your IT Environment
Our Incident Management service ensures that your IT services are quickly restored during unplanned outages, allowing your business to continue without disruptions. We handle the entire incident management process from identification to resolution. You can rely on us to address any issues right away.
With a focus on rapid recovery and minimizing downtime, our dedicated team works to identify, analyze, and resolve incidents as soon as they occur. We prioritize incidents based on their impact and urgency, ensuring that the most critical issues are addressed first.
Proactive Problem Management
Our Problem Management service is designed to identify and address the root causes of IT issues, leading to a more stable and reliable IT environment. By analyzing recurring incidents and implementing long-term solutions, we prevent the same problems from recurring.
We handle the entire problem management process, from proactive identification of potential issues to in-depth analysis and implementation of sustainable solutions. Our goal is to minimize downtime and optimize your IT infrastructure, giving you peace of mind to focus on your core business.
Flexible Client Support for a Stable and Efficient IT Environment
We offer remote client support for digital and mobile devices, including assistance with email management, synchronization issues, internet access, printing problems, and other technical challenges that may arise in your IT environment.
Our IT support team is available to quickly and efficiently resolve issues so that your devices and systems function optimally and that your employees can work without interruptions. Whether it’s a simple configuration question or more complex technical problems, we’re here to provide the support you need.
In addition to remote assistance, we can provide on-site technicians – full-time or just a few hours a week, and always within the agreed service hours.
Application Support Around the Clock for Optimal IT Operation
Our application support service covers daytime, evening, and nighttime hours. By relieving your internal service desk of key functions such as Single Point of Contact (SPOC), incident management, and problem resolution, we ensure that applications run smoothly and without interruption. Our support handles everything from error management and performance optimization to responding to user inquiries.
Additionally, we offer monitoring and alert management outside regular Swedish office hours, letting you rest easy knowing your systems are always under watch.
License Management for Your IT Environment
We offer license management for all your applications, including Microsoft, Google, Adobe, antivirus solutions, AutoCAD, and other industry-specific software. We ensure that all licenses are managed correctly and that you always meet the latest licensing requirements, minimizing the risk of unnecessary costs and legal issues.
Through proactive monitoring by our IT support, we make sure that no licenses expire without renewal and that you have the right number of licenses—neither too many nor too few. We also implement efficient procedures for user onboarding and offboarding, so that licenses are reused in a cost-efficient manner.
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