IT support
Tailored to your business
At Binero, we offer IT support that is always available, regardless of the time of day. With our 24/7 staffing, we are always ready to handle all types of technical challenges quickly and efficiently.
Our flexibility means we can tailor solutions to suit your business, and every aspect of our services is underpinned by high security and safety.
Case management system and customer portal for IT support
A proprietary case management system that simplifies and streamlines the IT support process. Through our SSP (Self Service Portal), you as a customer can easily log in to get an overview of ongoing cases, register new cases and follow the work in real time.
The system can also be integrated directly into your intranet, making it easy for users to register and manage cases without leaving their usual work environment. Our case management system offers a smooth and customisable solution for your IT support.
SPOC - Effektiv och smidig IT-support med Single Point of Contact
We take full responsibility for your cases – from initial contact to complete resolution – so that you can focus on what is most important to your business. With a dedicated SPOC, you get smooth and efficient handling where all cases are registered, prioritised and assigned to the right resources.
Your SPOC acts as your single point of contact and ensures that every issue is followed up and closed when resolved, reducing the risk of information loss and giving you complete control over the IT support process.
NOC - Proaktiv IT-support med Network Operations Center
Our Network Operations Centre (NOC) is the heart of your network operations, where we proactively monitor and manage your network infrastructure around the clock. With a focus on security and availability, we ensure that your systems are running optimally, identifying and resolving potential issues before they impact your business.
Always staffed by Swedish personnel to ensure that your data and systems are handled in accordance with Swedish regulations and standards. Our dedicated staff monitor your networks in real time, handle incidents quickly and efficiently, and work continuously to optimise performance and reduce risks.
Incident Management - Snabb incidenthantering för minimala driftstopp i din IT-miljö
Our Incident Management service ensures that your IT services are quickly restored in the event of unplanned outages, so that your business can continue without disruption. We handle the entire incident management process from identification to resolution, which means you can rely on us to deal with any problems quickly and efficiently.
With a focus on rapid recovery and minimising downtime, our dedicated team works to identify, analyse and resolve incidents as soon as they occur. We prioritise incidents based on their impact and urgency, ensuring that the most critical issues are addressed first.
Proactive problem management
Our Problem Management service is designed to identify and fix the root causes of IT problems, resulting in a more stable and reliable IT environment. By analysing recurring incidents and implementing long-term solutions, we prevent the same problems from happening again.
We handle the entire problem management process, from proactive identification of potential problems to in-depth analysis and implementation of sustainable solutions. Our goal is to minimise downtime and optimise your IT infrastructure so that you can focus on your core business with the confidence that your systems are working as they should.
Flexible client support for a stable and efficient IT environment
We offer remote client support for digital and mobile devices, including help with email management, synchronisation issues, internet access, printing problems and other technical challenges that may arise in your IT environment.
Our IT support team is available to quickly and efficiently resolve issues, ensuring that your devices and systems are working optimally and that your employees can work without interruption. Whether it's a simple configuration question or a more complex technical issue, we're here to provide the support you need.
In addition to remote assistance, we can provide technicians directly at your premises. Full-time or just a few hours a week, and always within the agreed service hours.
24/7 application support for optimal IT operations
At Binero, we offer application support covering day, evening and night shifts. By relieving our customers' internal service desks of important functions such as Single Point of Contact (SPOC), incident management and problem solving, we ensure that applications run smoothly and without interruption. Our support handles everything from error handling and performance optimisation to answering user questions.
In addition, we offer monitoring and alarm handling outside normal Swedish office hours, giving our customers peace of mind that their systems are always being looked after.
Licence management for your IT environment
We offer licence management for all your applications, including Microsoft, Google, Adobe, antivirus solutions, AutoCAD and other industry-specific software. We ensure that all licences are managed correctly and that you always comply with the latest licence requirements, minimising the risk of unnecessary costs and legal problems.
Through proactive monitoring of our IT support, we ensure that no licences expire without renewal and that you have the right number of licences, neither too many nor too few. We also implement effective procedures for onboarding and offboarding users, which guarantees that licences are reused in a cost-effective manner.
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