Frequently asked questions
Do you have any questions or concerns?
We have gathered everything you need to know in one simple and accessible place. If you cannot find what you are looking for, please feel free to contact us.
✓ Questions about solutions & licences for watching TV
What licence do I need to show TV in my business?
You need a licence that grants you the right to show TV in a public environment. This is sometimes referred to as a viewing agreement, viewing rights or licence agreement, but it all means the same thing: it gives you the right to show TV in public.You need a licence that grants you the right to show TV in a public environment. This is sometimes referred to as a viewing agreement, viewing rights or licence agreement, but it all means the same thing: it gives you the right to show TV in public.
Why do we need a licence to watch TV?
Without a licence agreement, it is not permitted to show TV in public/institutional environments such as hotels, offices, restaurants, bars, gyms, schools, hospitals and military facilities. The licence gives you the right to show TV in public. Viewing without an agreement is a violation of copyright law and may result in a penalty fee.
Where can I find information about what can and cannot be displayed in public places?
You are always welcome to contact us and we will help you with your questions.
✓ Questions about event licences
What do I need to consider when I want to show sports or music events in my business?
For most events, a corporate subscription is required to obtain the right to show it publicly. This is something we can help you with, of course.
If you have any requests or questions about hosting a special event, please contact us for more information..
Can we obtain a licence for individual events such as the Champions League final?
There are exceptions where certain events can be purchased via a one-time licence. Please contact us and we will arrange this for you.
✓ Questions about channels and selection
We have cable TV in the property and want to watch more channels. How do we do this?
Please contact us to ensure that your cable TV distributor offers business subscriptions. Most distributors have cooperation agreements with Binero. You sign up for the subscription with us and we will ensure that you receive the necessary hardware and programme cards for the respective distributor.
Can we add channels to our subscription?
Yes. Orders are placed with us at Binero. Contact us directly or via the form.
✓ Questions about my subscription
Do I also need a subscription with the channel distributor, e.g. Discovery?
The short answer is no, you do not need a separate agreement with the distributor. The distributor does charge a fee for providing the TV channels, but this is covered by the agreement you have with us. We offer comprehensive solutions for all your needs.
I want to cancel my subscription, how do I do that?
Termination must be submitted in writing and emailed to media@binero.com. You will then receive confirmation by email and a follow-up call.
✓ Questions about channels and selection
We have cable TV in the property and want to watch more channels. How do we do this?
Please contact us to ensure that your cable TV distributor offers business subscriptions. Most distributors have cooperation agreements with Binero. You sign up for the subscription with us and we will ensure that you receive the necessary hardware and programme cards for the respective distributor.
Can we add channels to our subscription?
Yes. Orders are placed with us at Binero. Contact us directly or via the form.
✓ Questions about TV over the Internet
What is Internet TV and how does it work?
It is a modern TV technology that enables the distribution of TV channels over the internet instead of traditional cable or satellite systems. By using the internet infrastructure, you can easily watch TV programmes and channels on your devices.
How do I know that this solution would work for my business?
Our solution is flexible and adaptable to different industries and businesses. Whether you run a restaurant, an office, a hotel, a retirement home or any other type of business, EzyStream can offer you a cost-effective and reliable TV experience that can be tailored to your needs. A modern streaming service.
What are the advantages of using TV over the Internet compared to traditional methods?
This solution provides you with a flexible and scalable solution that utilises your existing network. You avoid problems such as frequency changes, as neither a satellite dish nor an antenna is required, and you get a more reliable TV experience. It is also a more cost-effective solution.
What hardware do I need?
One of the major advantages of the Internet TV solution is that it requires minimal hardware. Instead of complicated head units and satellite dishes, you use your existing Internet connection and regular TV sets. Installation is quick and easy, and you don't need to invest in expensive equipment. If you need to upgrade your existing TV sets, we have long-standing partnerships with LG, Samsung and Philips.
I currently watch TV via an antenna network. Will this solution still work?
If you currently display TV on your screens, we can connect this solution, regardless of whether you have coaxial or Cat 6 cables, a main hub or a satellite dish. The difference is that you get a modern, convenient and flexible solution.
How does installing TV over the Internet differ from traditional cable TV?
Installation is simpler and more cost-effective as it does not require expensive hardware components. Instead, you use your existing internet connection to receive TV broadcasts. Installation is also much faster.
Can I use Internet TV on different devices?
Absolutely, it is flexible and can be used on a variety of devices, including all TVs and computers. Your guests, customers or clients have the freedom to watch TV regardless of the device.
What makes this a reliable choice for TV distribution?
The Internet TV solution is scalable and cost-effective, eliminating the problems that can accompany traditional cable TV. Above all, the solution uses the existing network, which generates a very reliable signal delivery.
How much does it cost?
That's the best thing about this solution. Compared to traditional TV solutions, which often involve a large investment in both complicated installation and hardware, EzyStream is a service that quickly gives you a modern TV experience at a fixed monthly cost. What's more, there is no investment beyond the fixed installation cost.
Which channels can I watch?
We have agreements with all channel companies and are the largest provider of channel packages in the Nordic region. We help you find the best sports, entertainment and news channels for your business.
What should we do if there is a problem with the solution?
It is now very rare for the signal to be lost or for error messages to appear. It is a reliable solution that is operated via your own network. However, if this does happen, we can connect to the equipment remotely to provide assistance. Quickly and smoothly.
✓ Questions about TV as a Service
Can I choose which channels to include?
Of course, there are several different channel packages to choose from. We will work with you to find the package that suits you best and include it in the service.
I would like new TV sets for my hotel. Can I use this service?
Of course, the great thing is that you get a monthly fee that includes everything. You don't have to pay a large installation and product cost all at once.
I already have a complete TV solution. Can I still add this service from you?
Great that you're happy with your TV solution. You can definitely add the service and opt out of the TV solution. We can create a package tailored to your needs.
What does the service include?
It depends entirely on your needs. At our first meeting, we will discuss what you need help with and then put together a package based on that.
We need both new TV sets and a solution for streaming channels to the TV. Is that included?
Absolutely, we can help you develop a TV solution tailored to your needs, install it and maintain it. All for a fixed monthly fee. No installation costs or start-up fees.
Are there any hidden fees?
No, the entire service package means that everything is included in a fixed monthly fee.
This means no start-up costs or initial fees.
How much does it cost per month?
It depends entirely on your setup and your needs; we will create a package tailored to your requirements.
✓ Questions about Network as a Service
What is Network as a Service (NaaS)?
NaaS is a complete network solution that we offer, where we manage the design, installation, monitoring and maintenance of your company's network. This includes everything from the latest WiFi technology to security and support.
How can NaaS be adapted to my business needs?
Our technical consulting team works closely with you to understand your specific requirements and then designs the network accordingly. We ensure that the solution is tailored to meet your business needs. Do you need a pure WiFi solution, or do you want your entire business to be digitised and implemented on a network? Either way, we can design your own solution.
I want fast internet for my guests, can you guarantee it?
We use the latest WiFi standards, WiFi 6 and WiFi 7, to ensure you get a fast and reliable connection.
What does a customized guest login portal mean?
It is a guest login page designed to reflect your brand. It can be customized with your logo and color scheme, giving a professional impression to your visitors.
I want to restrict our WiFi to our visitors only, how do I do that?
We offer flexible login options that include voucher and password-based login, making it easy for your guests to access the network, while locking out everyone else.
What is included in the network documentation?
We provide comprehensive network documentation that includes details of the network design, configurations and maintenance instructions, giving you a clear overview of your network structure.
How do you ensure network stability and security?
We focus on high network stability and robust security by using advanced technologies and continuous monitoring. This ensures uninterrupted operations and protects sensitive data from threats.
I want to follow up on the status of the network daily, is that possible?
Our intuitive control panel is a user-friendly system that gives you full insight and control over your network. You can easily monitor performance and manage network settings.
How do I get in touch with support in case of problems?
Our dedicated service and support team offers seamless installation, continuous monitoring and fast troubleshooting. We are always available to assist you and ensure your network is working optimally.
Why should I choose NaaS for my business?
NaaS is a great choice for businesses that want a reliable and tailored network solution. With reliable connectivity, advanced technology, a dashboard and a dedicated support team, you can focus on running your business while we take care of your network.
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